How Can We Help?

We know you’re bound to have questions. And we’ve got answers! Check out our list of frequently asked questions below.

ui accordion buttonui accordion buttonui accordion buttonui accordion buttonHow do I schedule a car transport?

Simple. Give us a call a few weeks or at least several days before you need your vehicle moved. We’ll take all your information, including where you’re moving from and to and what type of transport you prefer. After that, leave the work to us. We’ll contact several transport companies and negotiate the best deal for you. On your moving day, we’ll come to you to pick up your vehicle.

ui accordion buttonui accordion buttonui accordion buttonui accordion buttonHow long does it take to ship a vehicle?

We aim always to find the most direct yet cost-effective service for you. Of course it depends on the distance of your move, but for most transports, it shouldn’t take more than a few days. When you book your transport, we will give you this information so you can plan accordingly.

ui accordion buttonui accordion buttonui accordion buttonui accordion buttonCan you provide door-to-door service?

Yep. The whole point of having your vehicle commercially shipped is to get it transported safely and conveniently. We would never inconvenience you by asking you to meet us at a shipping terminal. On rare occasions, due to street and traffic navigability, we cannot get your vehicle right to your door, but we will get it as close as possible without compromising safety and arrange with you the easiest place to meet.

ui accordion buttonui accordion buttonui accordion buttonui accordion buttonHow much does it cost?

This all depends on the distance of the transport, as well as the specific amenities you choose (such as open or enclosed transport, time-sensitive moves, etc.). When you book your move, we’ll give you a free quote so you can budget accordingly—and, don’t worry, we’ll never stick you with hidden costs and fine print surcharges. We’re better than that.

ui accordion buttonui accordion buttonui accordion buttonui accordion buttonWhat is the difference between open and enclosed transport?

Open transports are cargo shipments open to the outdoors. These types of shipments are generally more cost-effective, but your vehicle is exposed to the elements (rain, dust, etc.) during the transport. Enclosed transports keep your vehicle safe from outdoor factors, but cost slightly more.

ui accordion buttonui accordion buttonui accordion buttonui accordion buttonCan I leave belongings in my vehicle when it ships?

We recommend against it. The Department of Transportation’s regulations prohibit commercial transports from shipping household items. Additionally, our insurance covers your vehicle, but not the contents of your vehicle. This means that if anything shifts around inside and gets damaged, it will not be covered. We absolutely will not ship any firearms, hazardous items, illegal substances, or contraband. You’ve been warned!

ui accordion buttonui accordion buttonui accordion buttonui accordion buttonDo I have to be there when you pick up or drop off the vehicle?

We highly recommend it. Someone needs to meet us with your vehicle and be there to sign off on it at the end of the trip, and wouldn’t you prefer that be you?

ui accordion buttonui accordion buttonui accordion buttonui accordion buttonAre you insured?

You betcha. We carry full insurance on all of our transports.

ui accordion buttonui accordion buttonui accordion buttonui accordion buttonAre you licensed and bonded?

We are licensed and bonded through both the U.S. Department of Transportation and the Federal Motor Carriers Safety Administration.

ui accordion buttonui accordion buttonui accordion buttonui accordion buttonWhat type of payment do you accept?

We take all major credit cards, including Visa, MasterCard, American Express, and Discover.
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Still have questions? Call us at 270-996-0750 or email us at sales@mbalogistics.com